If the file opens without issue, then you'll know it's not the problem.

We are totally stumped! Can you help?Ī: There is a noted bug in Windows in which the operating system sometimes hangs due to a conflict with certain installations of Adobe DC Reader, which is the most commonly used PDF reader on the market and comes pre-installed on many Windows machines. So I went back to Staples and the tech suggested it was an issue with Comcast (my ISP), so I called Comcast and they sent a signal to our modem and everything appeared fine on their end (and our phones and devices connected without problem). So I went home and hooked everything back up again but the computer was still frozen.

I took the machine to Staples to get it looked at, and the tech there ran an anti-virus scan, which showed there was nothing malicious on the system. Q: I received a PDF from a friend but when I opened the file, a message from my Norton Antivirus popped up, stating that it had removed a script from the file for fear that it might have been malware.

Adobe reader crashes windows 10